To attain the missing data for my current-state map I developed a new data
collection tool (see Appendix A). This tool was more specific than previous versions that
had been developed. It still asked the six questions from Jones and Hines (1997). I
added to it questions on the cycle time or time to complete the actual task and a question
about the amount of time it was held until the next step. This helped to clarify many
aspects of the current-state map.