Listen
A key to managing stressful environments is remaining keenly aware of the environment. In nursing, this could mean honing an awareness of deficits in the nursing unit and in patient care. To identify those deficits, active listening is essential, Ludwig said.
“Although nursing is continuously evolving, nurses remain the subject matter experts,” Ludwig said. “They continue to prevent patient harm by taking action on the near misses that they witness every day. This is done through active listening, connecting with patients and advocating for improvements in care delivery.”