Think of a time when you were a customer in a restaurant or
hotel and you received good service. What happened? Why
was the service good?
Think of a time when you were a customer in a restaurant or
hotel and you received bad service. What happened? Why
was the service bad?
What personal qualities are needed for a customer care job?
Mark the following as important (l), good but not essential
(G), unimportant (U), or bad (B).
good eye contact
excellent grammar
a friendly smile
a clear, confident voice
expensive clothes and niee jewellery
a very serious attitude about everything
a very informal way of speaking
comfortable but polite communication
lmagine you have a passenger who doesn't share a language
with you or with anyone on the plane - you cannot communicate
using words. How will you offer the passenger a drink? How will
you explain the choice of a chicken pasta dish or baked fish?