GGoal: Put in places structures and processes that ensure patientcentered
care
Objectives:
Involve the whole person and family in determining the plan of care
Respect individual values and choices
Ensure continuity of care
Strategies:
Develop and implement improved patient and family education materials and processes
Provide additional interpreter services to better serve non-English speaking individuals
Enable nurses to work with the health care team to reliably meet the needs and preferences of
patients by including the patient and family in informed and shared decision-making
Utilize the Patient and Family Council as a forum for receiving feedback about ways to improve
the quality of care and patient safety
Create and support improvement and design teams where nurses, patients and families are
engaged to help design systems that are patients centered.