Total Quality Management (TQM):
This is the most important factor for a food chain like Pizza Hut. All the employees’back-of-the-house i.e. the kitchen assistants are trained accordingly. They are givenextra classes in order to meet the quality standards set by Pizza Hut, around theworld. This strategy is important in order to satisfy the customers. This strategy isstrictly implemented in Pizza Hut in order to fulfill the quality standards. Differentquality management staff is also present at Pizza Hut. The shift managers have thetask to observe whether the quality standards are met or not, whereas there is atotal quality standards department at the main office in Karachi. This departmenthas the task to implement quality standards and know whether they are achieved or not