“The outsourcing trend is growing because many small to medium sized businesses can’t afford to hire huge numbers of information-technology workers, yet must deal with office technology that’s becoming increasingly complex. These companies are grappling with a surge of new technologies such as Internet telephony, Web video, new mobile devices - from Blackberries to cell phones- and increased security threats from viruses and worms.”1 Performance Based Contracting (PBC) is the most effective approach. Regardless of the scope of the external acquisition, the Business Analyst will play a key role in ensuring the quality of the final product.