From the lastest meeting with you and k. Khanittha P., we concluded that
Dealer will hold the meeting with the customer and try to explain why the airbag did not deploy.
We also advised k. Khanittha P., that how to explain this doubtful issue to the customer using
information in owner manual.
We are waiting for the outcome of that meeting.
By the way, please have a look below similar case for your reference.
We can not juded whether the airbag will deploy or not base on the damage occurring on that vehicle.
The airbag will deploy only if the severity of impact is above the designed threshold level.