The second type of input, the sociocultural environment, also exerts a major infl uence on the
consumer. Sociocultural inputs (examined in Part 3 ) consist of a wide range of non-commercial
influences. For example, the comments of a friend, an editorial in the newspaper, use by a
family member or the views of experienced consumers participating in a special-interest discussion group on the Internet are all non-commercial sources of information. The influences
of social class, culture and subculture, although less tangible, are important input factors that
are internalised and affect how consumers evaluate and ultimately adopt (or reject) products.
The unwritten codes of conduct communicated by culture subtly indicate which consumption
behaviour should be considered ‘right’ or ‘wrong’ at a particular point in time. For example,
because Japanese children are socialised to be integrated with others (to stand in) instead of
being individualistic (to stand out), Japanese mothers seem to maintain higher control over
their children’s consumption.
13
The cumulative impact of each fi rm’s marketing efforts, the infl uence of family, friends and
neighbours, and society’s existing code of behaviour are all inputs that are likely to affect what
consumers purchase and how they use what they buy. Because these infl uences may be directed
to the individual or actively sought by the individual, a two-headed arrow is used to link the
input and process segments of the model
The second type of input, the sociocultural environment, also exerts a major infl uence on the consumer. Sociocultural inputs (examined in Part 3 ) consist of a wide range of non-commercial influences. For example, the comments of a friend, an editorial in the newspaper, use by a family member or the views of experienced consumers participating in a special-interest discussion group on the Internet are all non-commercial sources of information. The influences of social class, culture and subculture, although less tangible, are important input factors that are internalised and affect how consumers evaluate and ultimately adopt (or reject) products. The unwritten codes of conduct communicated by culture subtly indicate which consumption behaviour should be considered ‘right’ or ‘wrong’ at a particular point in time. For example, because Japanese children are socialised to be integrated with others (to stand in) instead of being individualistic (to stand out), Japanese mothers seem to maintain higher control over their children’s consumption. 13The cumulative impact of each fi rm’s marketing efforts, the infl uence of family, friends and neighbours, and society’s existing code of behaviour are all inputs that are likely to affect what consumers purchase and how they use what they buy. Because these infl uences may be directed to the individual or actively sought by the individual, a two-headed arrow is used to link the input and process segments of the model
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