INTRODUCTION
Early approaches to business analysis used a systematic process for improving
existing business systems. This typically involved analysing and documenting the
existing situation and then adding in additional requirements that would solve
current problems. Although this view of business analysis often gave rise to
incremental improvement, it did not take account of broader stakeholder visions
for the business system. As a result, the focus on addressing problems meant that
greater opportunities were sometimes missed.
Over time business analysis work has evolved to take account of approaches
based upon systemic thinking. The framework shown in Figure 4.1 reflects this.