I may explain the case on behalf of Miss Sunisa. Due to the shipment has release since 22/8/16 and the arrival the US was on 25/8/16.
And there was a trouble on custom clearance and FedEx was trying to contact you but it didn’t work meanwhile was overdue before they decided to send it back to Thailand without any notice.
After we got the notification of the case, we tried to ask for the reason and it is what mentioned in above.
It is now 2 times of freight charge and it will be 3 times on sending back to the US again.
We have an internal discussion for this and would like to ask for your kind support to be in charge of this.
We willing to pay for first time charge of sending from Thailand to the US. Kindly consider and accept or advise the matter. Thank you.