However,
some
limitations
of
this
study
should
be
considered
as
opportunities
for
the
future
research.
First,
the
results
of
this
paper
concern
only
the
Italian
high-quality
hotel
segment,
which
imposes
caution
for
their
generalisation.
Therefore,
we
suggest
future
research
to
approach
upscale
hotels
in
other
countries.
To
increase
generalisation
of
the
findings,
mid
priced
or
budget
hotel
could
also
be
included
in
the
study.
In
addition,
the
role
of
IMC
could
be
considered
in
other
service
companies.
Moreover,
some
other
variables
could
be
included
in
the
model.
We
did
not
ana-
lyse
brand
awareness,
as
previous
research
showed
that
it
is
not
a
significant
dimension
of
hotel
brand
equity.
However,
future
stud-
ies
could
consider
this
variable
as
one
of
brand
equity
dimensions.
In
addition,
satisfaction
could
be
examined
separately,
and
not
as
an
integral
factor
of
brand
loyalty,
as
customer
satisfaction
and
brand
loyalty
are
two
distinctive
constructs.
Finally,
in
this
study
we
used
three
different
versions
of
the
questionnaire
(English,
Ital-
ian,
and
Spanish)
to
collect
data.
To
detect
any
cultural
biases
that
might
affect
the
linguistic
equivalence
of
different
questionnaire
formats,
we
suggest
that
future
research
considers
pretesting
the
questionnaire
among
different
bilingual
subjects
However,
some
limitations
of
this
study
should
be
considered
as
opportunities
for
the
future
research.
First,
the
results
of
this
paper
concern
only
the
Italian
high-quality
hotel
segment,
which
imposes
caution
for
their
generalisation.
Therefore,
we
suggest
future
research
to
approach
upscale
hotels
in
other
countries.
To
increase
generalisation
of
the
findings,
mid
priced
or
budget
hotel
could
also
be
included
in
the
study.
In
addition,
the
role
of
IMC
could
be
considered
in
other
service
companies.
Moreover,
some
other
variables
could
be
included
in
the
model.
We
did
not
ana-
lyse
brand
awareness,
as
previous
research
showed
that
it
is
not
a
significant
dimension
of
hotel
brand
equity.
However,
future
stud-
ies
could
consider
this
variable
as
one
of
brand
equity
dimensions.
In
addition,
satisfaction
could
be
examined
separately,
and
not
as
an
integral
factor
of
brand
loyalty,
as
customer
satisfaction
and
brand
loyalty
are
two
distinctive
constructs.
Finally,
in
this
study
we
used
three
different
versions
of
the
questionnaire
(English,
Ital-
ian,
and
Spanish)
to
collect
data.
To
detect
any
cultural
biases
that
might
affect
the
linguistic
equivalence
of
different
questionnaire
formats,
we
suggest
that
future
research
considers
pretesting
the
questionnaire
among
different
bilingual
subjects
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