The terms ‘conflict’ and ‘conflict resolution’ are used frequently in this article. The description of conflict as the result of individuals’ or groups’ incompatible goals and as overt opposition by one person to another person’s actions or statements is similar
across various definitions. Folberg and Taylor’s definition (1984pp. 7-8) of conflict resolution will be used here for discussion purposes. ‘The participants in a conflict isolate the issue, develop options, consider alternatives and reach a consensual settlement that will accommodate the participants’ needs either between themselves or with a neutral third party’.