• All change shall consider how change shall be reversed or remedied if it is unsuccessful
• Approved changes shall be checked and shall be implemented in a controlled manner
• All change shall be reviewed for success (including success against business objectives and benefits)
• The authorization and implementation of emergency changes and out of hours changes shall be controlled
• All change shall be recorded in advance of deployment. Only in exceptional circumstances, where the NUTH Hospital would be at risk, can emergency changes be made, and these must be fully recorded retrospectively
• Scheduled implementation dates shall be used for change and release scheduling and published in a Change Schedule (CS)
• Non-adherence to the change policy and process shall result in formal investigation which may result in disciplinary action
• Change records shall be analyzed regularly to detect:
• Unauthorized changes
• Increasing levels of changes
• Frequently recurring types of changes
• Emerging trends
• Conclusions drawn from trend analysis shall be recorded and reported
• Any improvement actions identified shall be integrated into a plan for improving the service
• All changes shall have clearly defined critical success factors (CSF), key performance indicator (KPI)s and measurable metrics to monitor and management the process for improvements