Osmose has trained community members to be CBVT guide to communicate and guide the
tourists, the guides have good knowledge of the site and be able to speak English, so the
communication with the tourists is not the main challenging for community.
3. Common concern for sustainability
Since 2001 Osmose started the sustainable development project with CBVT, some of the
partners and tour operators have funded the project to develop homestay and other necessary
activities for operating tourism development. Osmose keep following up with community
members and strengthening their skills and knowledge for a better experience to tourist and
sustainable development.
4. Reaching small markets
Osmose assists community to promote the project around town through hotels, tour operators
and also through the website of Osmose: www.osmosetonlesap.net and CCBEN’s website:
www.ccben.org.
5. Shared and opposite interests
There is the same price for both tourists and tour operators because the project’s spirit is
dedicated to the community so the project is only interested to work with the one who has the
same spirit.
3. Management Issues in Cambodian CBT Supply Chain
3.1 Improvement of Quality
The NGOs that are supporting CBT projects should assist communities to set
up a feedback form and follow up system for both visitors and Tour
Company. The stakeholders need to be kept updated about new product
development
CBT network (CCBEN) should work with the Ministry of Tourism and private
sector to develop CBT Comfort and Quality System and conduct assessment
within CBT projects and give awards to the best CBT projects. The CBT
network should bridge the gap between tour operators and communities
through reliable information and booking systems
The tour operators should support communities by providing correct
feedback and by marketing the CBT services to the identified target markets
as specified by the communities
A proper monitoring system is set up in order to sustain quality of CBT sites
in Cambodia and evaluate prices of CBT services offered
3.2 Guaranteeing Sustainability
The NGOs should link CBT development to other sectors especially the
agriculture sector, in order to encourage the local supply chain, reduce the
import of products and encourage communities and tourists to use local
products, educate community and visitors to minimize the use of scarce and
non-renewable resources in the development and operation of tourism
facilities and services. They should work with training institutions with
environmental backgrounds to build capacity among the community for them
to be able to manage these issues by themselves