We regret to inform that BMR will not bear any costs at all.
From our first offer on, it was clearly stated that motor is single produced on demand
according to request and that there is no right of returning the motor after order.
And we will not take back this motor!
As pointed out before, the result of inspection was that during commissioning,
your client has not operated brake correctly.
The connections of the brake were not as originally delivered, but connected differently.
Hence brake could not be released and motor did not work properly (as explained below) .
For this very reason , MR. TOM has to bear all related costs, such as
- Costs for new motor (not yet settled)
- Freight charges for returning motor to us for checking/repair
- Repair charges and evtl. packing costs
Mit freundlichen Grüßen / Best regards