The aim of this study was to analyze food safety control systems (FSCS) in selected hotels in Taiwan in
order to identify current issues and future trends in the hotel industry. Fourteen interviews were
conducted with personnel in six large international tourist hotels with a FSCS in place. Analysis of the
interviews indicated that a hotel’s food safety standards and operations depended significantly on the
attitudes of the hotel management. Public concern, competitive advantage and the government’s food
safety policies all had less influence on the implementation and maintenance of a FSCS than the ongoing
support of management. Hotel managements hope, therefore, that the government will educate the
public on food safety and provide incentives that enable hotels to adopt FSCS strategies while reducing
the cost. The study contributes to the development of theory relating to the implementation of food
safety strategies, particularly for the hotel industry.