Dear August,
Many thanks and understanding well for your narrative about the ware house manage which did not different our store practice.
The reason why we requested you to send a new produce, because we sent these shoes to our customers they return back them to our company and blamed me about damage condition which were damaged at the out sole of shoes please see the photo as attach.
So If you have a new product as I require, we will quick continue follow PI 95.167 order.