The survey took place in a period of approximately four months, with questionnaires being sent in a total of three waves. The 124 questionnaires were sent in late June of 2006 and a reminder was sent in September. Moreover, the questionnaire was resent to the hotels in late October. They were sent in English (it is expected that the majority of managers are familiar with the international business language) along with a covering letter addressed personally to the general manager. From the total of 124 questionnaires, 21 (16.9 percent) were returned which unfortunately becomes a major limitation for the study.