• Increasingly enhance the functionalities of the digital library in order to serve the users automatically
and support the self-help mode. Greater attention should be paid to the design of user interfaces or
library portals on the basis of good user studies and high quality selected resources, a function which
has always been part of the role of information professionals.
• Provide well-organized user education programmes and online tutorials to improve users’ information
skills and ensure they make full use of the available technologies, resources and services within
the digital library. Although digital library technology will make it simpler to access resources, it