The use of Axiomatic Design principles allows us to manage problems of the process of assistance to Passengers with Reduced Mobility originating from the airport
considered as well as to highlight possible interventions for quality improvement of the cycle examined and therefore the service provided.
Having known in detail the whole process, the layout of the airport and the means available for the service and having studied the three key elements of AD (which are
decomposition in design domains, zig-zagging to create the design hierarchy, independence axiom and Reordering) that are suitable to manufacturing environments and extendible across industries, it has been possible to analyze in detail each stage of production and find the weaknesses in quality perspective.