I am writing on behalf of three passengers who missed their flights . They had hired my company to arrange for their travel during this time. The travel agent assigned to manage their travel plans was absent for these days (Aug 27-28 , 2015), resulting in cancelled flight plans. I understand that this issue had affected their courses of study for which I take responsibility. If you have any questions or concerns, please do not hesitate to contact me.
Sincerely,