I have sent the original request out on the 29/9 - we are almost one month now since I sent this request, we cannot be taking so long to respond to messages and especially when we are just needing basic information. The purpose of this request is so that we can get you access to the regional and group servers where there are tools available for the teams that are very useful.
We are here to assist and provide you with as much support as we can but we are needing to also get responses back from you.