As the term is understood today, Knowledge Management has played many important roles in many large organisations, public and private sectors or even non-profit organizations that have given entirely to internal Knowledge Management efforts. Knowledge Management’s today is often as a part of their business strategy, information technology, or human resources departments. Knowledge Management efforts generally point on organisation objectives such as improve the quality of management decision-making by ensuring that worthy of trust and secure knowledge, provide more efficient and improve quality of service to customers, increase satisfaction of customers, guarantee that employees have a clear and common understanding of the organisation’s vision that their services provide to customers, and gather, analyze, store, share, use and maintain knowledge, information and data throughout the service provider organisation. Knowledge management involves a strategic commitment to improving the organisation’s effectiveness, as well as to improving its opportunity enhancement. The goal of knowledge management as a process is to improve the organisation’s ability to execute its core processes more efficiently.