Reports to the Hotel Director/Manager
- Responsible for guiding his/her team to develop activity programming sensitive to guest demographics and itinerary fluctuations
- Host and acts as Master of Ceremonies at special events, theme parties and functions such as Captain's Cocktail Party, Guest's Talent Show, Welcome Aboard Show etc.
- Makes announcements on the Public Address System
- Monitors and evaluates guest comments and creates plans for improvements
- Conducts regular meetings with the other heads of departments to review policies, discuss opportunities and coordinate solutions
- Ensures that guest entertainment and activities are carefully integrated with all product offerings aboard the ship
- Coaches and rehearses performance with department staff to ensure that cruise line standards are being met
- Responsible for the training and counseling of all the staff under his/her supervision