How would you deal with someone who complains about the service?
How would you deal with customers who are rude to you?
How do you think you would react to stress resulting from constant travel and living in different countries?
If a passenger has ordered a SPML and it is not on board. What would you do?
What abilities do you have to deal with emergency situations?
To deal with an emergency situation, what are the most important things to consider?
If you are confronted with a passenger who is ill, how would you react to the situation?
If a passenger is drunk and asks for more alcoholic drinks, how would you deal with the situation?