• Lodging: is a type of residential accommodation. People who travel and stay away from home for more than a day need lodging for sleep, rest, safety, shelter from cold temperatures or rain, storage of luggage and access to common household functions.
• Front Office: A hotel's command post for processing reservations, registering guests, settling guest accounts, and checking guests in and out
• Front Office Agent: A hotel employee whose responsibilities center on the registration process, but also typically include preregistration activities, room status coordination, and mail, message, and information requests.
• Single room (SGL): 1 bed of any size, offered only for single occupancy
• Twin room (TWN): 2 twin beds
• Double room (DBL): 1-2 double beds
• Triple room (TRI) : 2-3 beds of any size
• King-size bed: is normally the largest size bedding available (normally 6 feet in width and about 6.5 feet in length) and is approximately the same size as two twin beds viewed side by side.
• Queen-size bed: is 10 to 25 percent smaller than King-size beds (normally 5 feet in width and about 6.5 feet in length).
• Twin bed: is about one half a size of the king-size bed (normally about 3 feet in width and 6 feet in length). A twin-bedded room (or twin room) always has two beds.
• Suite room: normally consists of two or more rooms, typically a parlor and a sleeping room. A suite may have more than one bedroom, or extra rooms such as a kitchenette, living room or conference room
• Rack Rate: is the highest room rate charged by a hotel without meals, discounts or reductions.
• Group/Tour Rate: is a discount rate for an organization that has booked a large block of rooms or has received a volume discount in anticipation of a large number of bookings.
• Day Rate: A special room rate for less than an overnight stay
• Confirmation Number: is a code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.