Equally important to the system is that most complaint problems are or canbe resolved through informal communication. One of the key factors in complaint resolution is the skill and knowledge applied to problem resolution by those person indicated in Table 10.1 as being charged with this responsibility. Although the up of complaint procedures will vary considerably among school districts, the benefit of informal resolution are too attractive to ignore. Tehy include improvement working relationships, minimization or avoidance of legal costs and personnel tiny loss, and those direct and indirect factors that accountants consider, such as the number of steps involved in resolving the problem, lost productivity, personnel involved, resolution time required, and salaries of those involved.