An Early Attempt at Knowledge Management
Why and how did knowledge management become important to Buckman Laboratories? The reason is simple: it became important to Bob Buckman. He considered the idea of knowledge management before it became a buzzword in the vocabulary ofthe general public, but what does that mean to his customers in practical terms? It's easiest to understand the benefits to the customer ofK'Netix® and the company's other knowledge transfer capabilities by describing its features: product information, technical information, and conferencing with technical specialists-instant contact with the best problem-solvers in the specialty chemical industry.