# No warranty info => customer has to call CS back and forth to get advices where to go about warranty
# Lack of product info => customer email to ask for more info and wait too long for CS response => customer ended up buying the product somewhere else
# Product info has been changed after cust placed an order => causing customer confusion
# Free gift promotion has expired but still stated in the website
# The images did not show customer full picture of what the product look like
# Images on website are diffrent from real product