When answering questions speak clearly and confidently, otherwise you will appear unsure of what you are saying. Do not let nerves draw you into responding hastily, always think about your answer before you speak, and if necessary refer back to your notes in order to answer a question. - See more at: http://www.free-management-ebooks.com/faqcm/delivering-08.htm#sthash.fcstMAe1.dpuf