Executive Summary
The National Institute of Standards and Technology (NIST) contracted with The Smeal College
of Business at The Pennsylvania State University to conduct a review of literature relevant to
change management in small and medium-sized enterprises (SMEs). Our research team
conducted extensive reviews of secondary literature and also interviewed successful SMEs with
the ultimate goal of supporting NIST’s Manufacturing Extension Partnership’s (MEP) mission to
help American SME manufacturers to become more competitive.