12. Present the feedback and agree on actions
The last for the visitor is to present their feedback to the team and to answer questions. Avoid getting into debate at this stage. As in all feedback, start with what has been done well and then what option there are to do thing differently. Focus on the activity rather than the people. Finish with a general positive statement. On the receiving end, don’t expect a silver bullet, a single solution to all of your challenges, 2 sudden flash of inspiration that tells you your problems are solved. Frequently the home team feel nothing new has come up. Remember the visitors are reflecting what they have been told, coupled with what they know in their context. Often they confirm what you are doing is right but may set your priorities somewhat differently. The peer assist may increase your confidence to do something that is a difficult decision to take.