Review:
1. Daily greeting & farewell
2. To introduce oneself and others
3. To say thank you and to apologize
4.To say Chinese numbers
5. To tell time and date
1.Common office conversation 2.To make a phone call and answer a phone call politely
3. To make an appointment by phone with customers
4. To leave a message for customers
5. To confirm customers’ personal information
1. To ask flight information
2. To express welcoming and invitation
3. Pick up customers at the airport
4. To receive customers in the office
1. To simply describe company goods and service
2. Dining with customers
3. Shopping with customers
4. To send customers off