The point of this slide is to illustrate the centrality of IT infrastructure and services to the achievement of firm success.
Ultimately, what the firm delivers to customers, its quality, is a direct function of the power of its infrastructure.
For instance, Amazon is routinely sited as the most popular online shopping site and receives high praise from customers for the quality of its service and speed of execution.
There is a reason for this: Amazon has one of the world’s largest computing infrastructures numbering several hundred thousand processors to provide these services.