Hi,
After investigation and reviewing the evidence provided by you, the cardholder's issuing bank has come up with the conclusion to your dispute (dspt_52ljwzq5v6xtj6w3jj0). We regret to inform you that you have lost the case.
The decision has been made based upon the cardholder's statement that they have never participated in the transaction. They did not authorise the transaction nor did they benefit from it in anyway; resulting in it being a fraudulent transaction.
We appreciate your understanding and co-operation on this matter.