As facilitators or workshop organizers, we may not always like what
people have to say. They may have views that are contrary to our
plans. Maybe they will be rude to us. They may say shocking things,
disagree with our engineer’s reports and have evidence against what
we are saying as planners. But at least if we pay attention to these
‘hospitality’ issues, we are all on a level playing field when we start
these conversations, rather than some of us – perhaps the community
members – being at a disadvantage, which is what happens most of
the time.