Service process is the core of the service system. Appropriate planning should ensure service
complies with the set quality standard. Since standardized service quality is common in
the manufacturing industry, many companies set up standardized and documented operation
procedures for service flows. Higher education could set up a standard service flow similar to
themanufacturing industry.With a standardized service process, schools could easily control
service quality regardless of the internal operation process or strategic planning for recruiting
new students, which all need an appropriate design.