Evaluation needs to be targeted to the purpose
served by the software. ScienceDirect is a user
centred product, and a qualitative, userfocused
evaluation should be undertaken. Also,
the organisation requires an interpretation of
available management information collected
by the product itself on its usage characteristics.
This quantitative usage data can be used to
inform costings. The Library decided to
undertake both these evaluation methodologies
and to ensure that negotiation was undertaken
at each stage so that all stakeholders could be
empowered to comment and discuss how the