Account Payable: Tour costing Payment is responsible by Khun Fon. Every time Khun Fon checks a payment to charge to creditor, she has to receive Booking Report from Reservation/Operation Team.
In case of credit, most of the problems are some of the edited records haven’t been updated to the table in an individual Booking Report. Then the information is similar, she has to find out what is the right and final information. The information written on Booking Report must be correct.
In case of prepaid payment (before customer reach to use the service) when reservation team send her an email, sometimes there is no information in the Booking Report which make her cannot examine the payment. She has to send the email back to request reservation team to fill this important information.
In case of urgent transfer, Khun Fon faces difficulty because she cannot get all of Group Codes due to she has to wait the Hanoi Team to create invoice and provide her Group Code.
Khun Fon’s responsibility is to import Booking Report into two systems which are
1. Import to Effect program: She can work on her own computer because there is mock Excel program (Excel-Shortcut) on her computer.
2. Import to My account: She need Microsoft program to import the information. There is only computer next to the printer and the meeting room has Microsoft programs. Moreover sometimes the computer is occupied because someone is using it.