How can I cancel a data pack?
Now that Extra Data is available, you can no longer add or change your data pack, you can only remove it. You can remove your data pack via your mobile device, through My Account or by chatting to one of our agents online.
How to cancel your data pack from your mobile
Connect to My Plan Manager portal by typing telstra.com/mpm into your mobile's browser
Click on the 'My tab' at the top of the screen to see information on My Plan Manager
Select 'My Data Usage' then 'Data Packs' and select ‘cancel your Data Pack‘.
If you need any further assistance with your data pack you can chat with us online.
How to cancel your data pack via My Account
Log into My Account
Select Plans & usage for your mobile service
Select Buy add-ons then ‘Remove your data pack’
Once you cancel your Data Pack you will not be able to buy another one. If you need more data you can find out more