• Leadership is the process by which one person
attempts to influence another to accomplish goal(s).
• Managers use a variety of motivational techniques to
increase productivity by helping employees achieve
personal goals consistent with their firm’s objectives.
• Leaders engage in task:
– Task performance behaviors are the store manager’s
efforts to plan, organize, motivate, evaluate, and
coordinate store employees’ activities.
– Group maintenance behaviors are the activities
store managers undertake to make sure that
employees are satisfied and work well together.