Telus is a canadian telecommunications company that has been around for a century, and it wants to ensure that every Canadian is connected to the rest of the world, whether that connection is through wireless devices, the intenet, television or traditional telephone lines. The company has 12.7 million customer accounts. Providing service is an important corporate goal. Management believes that good teamwork and employee learning are vital for achieving this goal.
Until recently, most employee leaning at Telus took place in formal classroom settings outside the company. Much of what employee leaned depended on knowledge presented by instructors, and this learning method was expensive. Employees would be better off learning from each other's expertise, management concluded. Moreover, 40 percent of the Telus workforce was expected to retire within the next 10 years, making it essential for the company to find multiple ways of sharing and preserving employee experience and knowledge.
Telus is a canadian telecommunications company that has been around for a century, and it wants to ensure that every Canadian is connected to the rest of the world, whether that connection is through wireless devices, the intenet, television or traditional telephone lines. The company has 12.7 million customer accounts. Providing service is an important corporate goal. Management believes that good teamwork and employee learning are vital for achieving this goal. Until recently, most employee leaning at Telus took place in formal classroom settings outside the company. Much of what employee leaned depended on knowledge presented by instructors, and this learning method was expensive. Employees would be better off learning from each other's expertise, management concluded. Moreover, 40 percent of the Telus workforce was expected to retire within the next 10 years, making it essential for the company to find multiple ways of sharing and preserving employee experience and knowledge.
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