I purchased a Flexi-Freeze soft cooler on April 21 2016 and it was delivered on April 26 2016 transaction #1534866954007 I started using it shortly after I got it as my daily lunchbox. I store it in the freezer unzipped and folded flat. Yesterday morning I took it out of the freezer and tried to zip the bottom zipper and found the zipper would move but it was not zipping the two parts together and then the metal part of the zipper fell right off. I have owned the same type of cooler before and am using it again and it is about 5 years old. I think I am deserving of a replacement for the cooler as I was sold a inferior product Thank You