Refund location: only where a rail pass was issued or exchanged
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Related information
・ A rail pass is only valid for its rail pass holder only.
・ A passport must be carried when a rail pass is used and presented when a JR staff asks to.
・ A rail pass will be void if the magnetic ticket is detached from a rail pass book.
・ A rail pass will not be reissued even if lost or stolen.
・ Conditions of use for a rail pass are stipulated by JR-WEST's carriage conditions and laws of Japan.
・ Conditions of use for an exchange order are stipulated by regulations and contracts of issuing companies.
・ If any discrepancies arise between the foreign language and Japanese versions of the carriage conditions, the Japanese version has precedence.