Many employees and entrepreneurs overlook the importance of business etiquette skills in today’s business world.
These people often imagine business etiquette skills are out-of-date, stuffy, too traditional, and not applicable to modern life.
Yet, how often do you hear people complain they don’t know how to start or continue a conversation? How often do you hear people complain they always forget names? How often do you search for information on how to appear more confident?
After diving deep into this field for the last few years, and complementing it with research from psychology, behavioural science, and leadership, I’ve realised that beyond education and beyond experience, it’s a solid grasp of business etiquette skills that increases the level of success you reach in life.
For two people with a comparable level of education and skill, what separates them when it comes to success is their ability to connect with others, engage in conversation and communicate their true potential to decision makers. In other words, what separates these two people and determines their success is their level of social skill in business.