The service supply in logistics centres varies a lot from basic logistics services to business area or
product specific solutions. The transport modes and opportunities for multimodality available can form a
service supply and determine the role of the logistics centre in a global logistics network. This paper
focused on intelligence and methods in order to increase operational efficiency in the logistics area. The
capability for innovations is one key success factor to differentiate between logistics centres and areas
offering basic logistics services and therefore increase the competitiveness and attractiveness of logistics
concepts. The RFID infrastructure implemented in the LogiCity area and an AutoID service provider
facilitates the utilization of RFID technology for different actors operating in the LogiCity area. These
factors differentiate LogiCity positively from other logistics areas in Finland. From the customer
perspective service acquisition needs to be concentrated as a one stop shop in order to facilitate contacting
and decision making of companies