1 Remove distractions. The
first thing you should do when
someone starts talking is to put
away anything that might distract
you from his or her words.
2 Stay focused. When the other
person speaks, focus on what
they are saying. Don't let your
mind jump ahead to what you
think you should say in reply.
Watch the person's face, eyes
and body. What is the other
person really trying to say?