In this section we will discuss theoretical frameworks with which we may better understand why people use or do not use technology. There are two important elements of the use or non use of technology. Firstly, a person needs to have the intention to use the technology. This element has been widely studied, leading to models of technology acceptance. The second element is usability, the technology used should not be too difficult to use, as a user may give up or use it incorrectly. Where ‘‘intention to use’’ studies users’ attitudes and perceptions, usability is more an attribute of the design of the technology. A more current concept encompassing usability is user experience. This is not only about willingness to use technology that is well-designed, but about giving the user an experience that goes beyond pure functionality and elicits an emotional response. After discussing these elements, we will address the process of learning how to use technology and the difficulties older adults perceive and encounter.