It is with great concern that I address an incident you experiences with our fabrication shop. After hearing of this issue, we would like to make an apology on behalf of our fabrication shop. We are taking all necessary steps to make sure that this type of problem dose not happen again.
Our factory values all of our customers and any feedback that is provided. Please feel free to contact us to discuss any concerns that you may have in the future. We look forward to continuing our relationship with you and hope that we can serve you once again.