To help you answer your query or complaint please review our most frequently asked questions by clicking on the appropriate link.
What is the estimated time of delivery of my parcel?
Timed deliveries will be by the time of the service chosen. For all other deliveries, we usually start delivering from 7am to 5.30pm Monday to Friday, and from 7am to 2pm on Saturdays. We are currently unable to give specific times.
How can I pay without an account?
We accept payments if collecting or delivering to you by cash, cheque and also by MoneyGram Transfer Services.
How do I pay the customs charges?
We will send you a letter to inform you of the Custom charges. The easiest and quickest ways are to pay via your Account, Bank Transfer or MoneyGram Transfer Services.